Today, training and retraining our agents is a key element in the strategy of Vip call centres. This is a challenge in view of the various changes in technology and the structure of markets, needs and customer habits. This is why every year our experts come from Paris to enrich and reinforce our staff in Cameroon.
Why train our teleconsultants?
There are several reasons that push us to retrain our staff. We are a call centre and we have clients in various sectors of activity and to meet all these needs our agents must be sufficiently equipped to provide impeccable service to clients.
The first reason is that we want our call centre agents to adapt to the market.
Indeed, our society is evolving very quickly and the mentality of customers is also evolving. We have innovations every day and neuromarketing and telemarketing are becoming viral to the point where if an agent spends more than eleven months without retraining he or she risks becoming obsolete very quickly which we at vip call center cannot afford. Our staff is experienced and qualified but too much knowledge does not hurt, on the contrary it is an asset for our services. On the contrary, it is an asset for our services, as they become dynamic and flexible to respond efficiently to our clients’ needs. When a French-speaking call centre such as ours manages customers in after-sales service, provident services, telemarketing, telemarketing, appointment setting, call transmission and reception, community management, how can we not have a constantly recycled staff?
The second reason why we train our staff is to improve their competitiveness.
Whether in Cameroon, Africa or Europe, we have competitors. To compete with them and to have a share of the market we have to be among the best and for that our staff has to be at the top. Improving their competitiveness becomes an obligation. Each vip call centre operator must know exactly what the company does and be able to put it into practice whatever the situation.
The third reason is to facilitate recruitment and at the same time to advertise.
Indeed, if our agent is well trained, this will enrich his CV and if he goes to work for another company, we will see his know-how at work and by word of mouth, people will know that he has acquired all this knowledge within vip call centre. In our call centre, we take time to ensure that our agents reflect our vision and image.
If you need the expertise of a French-speaking call centre to ensure your customer service, you are at the right place. Become our partner and we will do the rest for you.